FREQUENTLY ASKED QUESTIONS

We offer bathroom planning on site in our showroom in Mettlach or via video from the comfort of your own home. Our website also provides you with various tools for inspiration and planning. You can find more information here.

Toilet seats are usually subjected to frequent one and double-sided loads. The fastening on the ceramic surface is therefore highly stressed due to the regular dynamic load. The screw connections can thus possibly work loose due to regular use of the toilet. We therefore advise you to check the fastenings at regular intervals and to tighten them as required.

Minor damage or chipped glaze on the ceramic can be repaired with a repair pen. To order, please send an e-mail to: [email protected]

You can combine your tableware service with any series of your choice in the same material. This will ensure there are no differences in colour. We offer the materials premium porcelain (=fine china), premium bone porcelain (=bone china) and hard porcelain.

Pottery is a fascinating art form that combines craft tradition with modern design. Each piece is a one-off thanks to fascinating effect glazes that create different patterns and colour gradients. From light porcelain to rustic earthenware, each material has its own special look and impresses with its unique charm.

In general, all our decors, with the exception of tableware with precious metal components, are microwave-safe. Decors with gold or platinum plating are not suitable for use in the microwave. You can find details for each item on our website.

This is almost always so-called metal abrasion. This occurs when metal objects rub against the ceramic. As the ceramic is very hard, these streaks occur. However, these can be easily removed again. Simply rub the streaks away with a dry cloth and a little ceramic hob cleaner.

Please contact our service staff at [email protected] or via our contact form.

Simply register online or in a participating House of Villeroy & Boch / Villeroy & Boch outlet and enjoy the benefits straight away. You can find the Terms and Conditions of Participation here.

My benefits as a My Club member: Free delivery from an order value of £25 for My Club Gold Members and £50 for My Club Members, from £150 for non-members. In both cases, the value limit applies after deduction of all vouchers. Valid for orders placed in the online shop and for orders in our branches delivered directly to your home - throughout the entire year   

• Voucher on your birthday (only possible if you provide your date of birth)
• My Club Deals and more exclusive My Club offers
• Collect My Club points and redeem them directly (can be redeemed after 30 days) 
• Automatic notification of discontinued collections
• Receive the latest information at all times about My Club special promotions in the club newsletter
• Notification service for item availability and price change
• and much more
• Your shipping benefits vary depending on your My Club status.

You can start earning My Club points simply by registering. Collect up to 900 My Club points for your initial registration: 400 My Club points for registering and confirming your email address, 300 My Club points for entering your postal address and an additional 200 My Club points if you provide your date of birth.
For each purchase in our online shop, in participating Houses of Villeroy & Boch and in the Villeroy & Boch outlets, you will receive My Club points. When placing orders in the online shop, make sure you log into your My Club account before placing the order.