Winterization (No use for over six weeks)

When you are not planning to use the spa for six or more weeks, or when someone is not able to maintain the spa on a weekly basis, you should winterize the spa. To winterize, follow these steps:

WARNING: Prior to winterizing your spa, it will be necessary to Super Sanitize the spa water as per the instructions in the Water Chemistry section. This procedure will help prevent the growth of bacteria, algae and fungi in any areas of plumbing that may not be fully free of water after you drain your spa for its period of winterization.

Step 1: Drain the water.
Step 2: Remove the drain plug from the pump(s), loosen all PVC pipe unions, and pump air-bleed valves in the equipment compartment. Do not replace the plugs, tighten the unions or close the air-bleed valves until the spa is de-winterized.
Step 3: Clean the entire spa.
Step 4: Remove filter cartridge(s) and clean. Allow filter to dry fully and store in a dry place.
Step 5: Secure the cover to the spa utilizing the tie downs and locking system. In areas where heavy snow is anticipated, place a large piece of plywood (or its equivalent) on top of the spa cover to assist in supporting the cover with the added weight of the snow. Remove snow off the cover following each snow storm.
WARNING: To avoid water from becoming trapped between the floor suction fitting and the filter pipe close the slice valve in front of the pump leading to the filter. Use a wet/dry vacuum to remove the remaining water out of pipe by placing the vacuum end over the filter hole. In a two-pump spa, first plug off one filter then vacuum out the water. Or pour 1-2 gallons (4.55-9.09l) of RV antifreeze into the filter hole. 
NOTE: RV antifreeze is nontoxic and does not require evacuation at start up.

Spa De-Winterization

To de-winterize the spa, reverse the Winterization procedure. Refill to the water level mark.

WARNING: Whenever refilling the spa, it will be necessary to Super Sanitize the new spa water. Instructions are found in the Water Chemistry section.
During certain times of the year, you may not use the spa on a frequent basis. For these low-use or no-use periods, consider the following:

Low Use or No Use for less than Two Weeks
Do not make any changes.

No Use for Two to Six Weeks
If the spa will not be used for at least two weeks, lower the temperature to the lowest setting of 80◦F (26◦C) or place in Sleep Mode. Lowering the temperature will cut the cost of operation, however; you will need to adjust the temperature setting approximately 4 hours before use in order to heat the spa to 100◦F (38◦C).

IMPORTANT: During all low- and no-use periods, be sure to maintain the spa water as per the instructions in the Water Chemistry section.

IMPORTANT: For all no-use periods, and on a weekly basis, be sure to have someone visually check that the spa is functioning correctly and to also maintain the spa water as per the instructions under the Water Chemistry section. Not doing so may lead to corrosion, staining, and/or scaling to the spa and its equipment. During periods of freezing temperatures, a spa that has malfunctioned may be subject to damaged plumbing or equipment as a result of ice buildup within the spa. If the spa cannot be checked and maintained on a weekly basis, then consider winterization.
In regions where low temperatures fall below 5F (-15C), it is recommended that a 2” (5.08cm) insulation board or blanket be secured to the backside of the spa equipment compartment door.

IMPORTANT: When daytime outside temperatures reach 60F (15.6C), the equipment compartment insulation must be removed to prevent overheating of the equipment.
Cleaning and Protecting the Headrests
Regularly, clean all headrests with mild soap, water, and a clean cloth. Monthly, use a non-petroleum-based product such as 303 Aerospace Protectant manufactured by 303 Products, Inc. This will maintain water resistance and luster of the product. 
NOTE: Headrest discoloration is caused by improper water chemistry and is not covered under the Villeroy & Boch warranties.

Vacuum the Spa
Debris from wind, trees, and users will occasionally accumulate on the bottom of the spa. The filtration system will remove the smaller debris; however, debris that is too large or heavy will have to be removed by a spa vacuum. If you do not have a spa vacuum, contact your authorized Villeroy & Boch Spa dealer.
Your spa cover is warranted by its manufacturer, Sunstar Enterprises, 255 Redel Road, San Marcos, CA 92078, (800) 438-8677. Although basic instructions are provided below, it is important that you refer to the Sunstar information that came with the cover. Sunstar provides detailed information on caring for your spa cover and what to do to protect its warranty.

WARNING: A non-secured or improperly secured cover may pose a safety threat to children and may also cause damage or injury if blown off by wind. Always remove entire cover before using the spa.
IMPORTANT: Do not stand, sit, or place any item on the cover that could damage it. Gently remove any snow accumulations over 2” (5.08cm). Do not use any cleaners other than those recommended by Sunstar Entreprises. Always secure the cover with all of the cover locks when not in use, whether the spa is empty or full of water. When Super Sanitizing your spa, always follow the cover care instructions provided in the Super Sanitation section.

Cleaning the Spa Cover
At least monthly, clean the spa cover.

Step 1: Remove the cover and lay it down on a flat, clean surface near a garden hose.
Step 2: Rinse the cover to remove any loose debris.
Step 3: Clean the top (vinyl) of the cover with a mild solution of dishwashing soap and a soft bristle brush. Using a gentle circular motion, scrub the cover, careful to not let any of the cover dry before rinsing with water.
Step 4: Rinse the cover thoroughly and dry with a clean cloth.
Step 5: Use saddle soap (never a petroleum-based product) to condition the cover per the manufacturer’s instructions.
Step 6: Wipe and rinse any dirt from the bottom of the cover.
Step 7: Replace the cover and secure the locks.

NOTE: To remove tree sap, use lighter fluid (the type used in cigarette lighters). Use sparingly. Immediately, apply saddle soap to the area.
The EternaWood™ cabinet components are made to provide many years of maintenance-free service. For normal cleaning, use a mild dishwashing soap. For stubborn stains, contact your authorized Villeroy & Boch Spa dealer.
If water chemistry is neglected for an extended period of time, it may be necessary to perform a full water change and clean the back of each JetPak™. To do this, use a soft bristle brush and a spa surface cleaner to gently remove any contaminants that may have accumulated on the back of each JetPak™. For cleaning the JetPak™ acrylic surface, refer to Spa Shell Care.

General Cleaning
For normal cleaning, use a mild dishwashing soap such as Ivory® liquid or a window cleaner such as Windex®. For stubborn stains, use a mild liquid cleaner such as Softscrub® or a mild detergent such as Spic And Span®. To apply these cleaners, use a soft, damp cloth or sponge. Rinse well and dry with a clean cloth. To clean hard water stains, remove light scratches and protect your spa shell, contact your authorized Villeroy & Boch Spa dealer.

Cleaning the Scum Line
With normal use of the spa, oils, lotions, and hair spray will build up on the surface of the water. This will leave a scum line around the perimeter. This can be easily removed using a spa surface cleaner or its equivalent. Avoid using cleaning agents that leave suds in the water.

WARNING: Never allow your spa surface to be exposed to alcohol, acetone (nail polish remover), nail polish, dry cleaning solution, lacquer thinners, gasoline, pine oil, abrasive cleaners, or any other household chemicals other than those listed. These chemicals can void the warranty.
On the front of the Ozone Purifier (optional) is the indicator light. To verify that the Ozone Purifier is working properly, check to ensure that the indicator light is glowing while the filter pump is running during a period when the pump has been activated automatically.

IMPORTANT: The indicator light will not be on when any jets button has been activated manually. The light will remain off for 30 minutes thereafter.
NOTE: If the indicator light does not turn on during automatic filter pump operation, contact your authorized Villeroy & Boch Spa dealer for service.
To replace a burned out or defective light bulb or LED, complete the following:

Step 1: Turn off the electrical power at the breaker box.
Step 2: Remove the equipment compartment door.
Step 3: Locate the back of the light fixture.

For standard light bulb replacement:

Step 4:
Grasp the light bulb holder (located on the back of the light fixture) and twist counter-clockwise to release the light from the fixture.
Step 5: Remove the light bulb by pulling it straight out of the light bulb holder.
Step 6: Replace the light bulb and reinstall the light bulb holder.

For LED replacement:

Step 4:
Insert a small standard screwdriver into the tabbed slot (see arrow).
Step 5: Carefully pry off the back light fixture cover.
Step 6: Remove the LED assembly by pulling it straight out. Replace the LED. Reinstall the back cover of light fixture.

For both lighting systems:

Step 7:
Replace the equipment compartment door.
Step 8: Restore the electrical power supply.

NOTE: For alternate lighting systems, contact your authorized Villeroy & Boch Spa dealer.

Filter Cleaning

It is recommended that the filter cartridge(s) be cleaned every 3-6 weeks or as needed. Replace the filter cartridge(s) every 1-2 years or when necessary. To maintain warranty protection, use only genuine Villeroy & Boch Filter Cartridge replacements. To clean your filter cartridge(s), complete the following:

Step 1: Place the spa in Standby mode.
Step 2: Remove FilterCap™.
Step 3: Remove cartridge(s).
Step 4:
  • To remove collected suntan lotions or body oils, soak cartridge(s) in warm water with a Filter Cleaner or detergent.
  • To remove calcium deposits, soak cartridge(s) in a plastic container using a 1:10 ratio of Muriatic acid to water solution. Calcium deposits indicate a high spa pH, which should be corrected. 
Step 5: Reinstall cartridge(s) and FilterCap.
Step 6: Press any button to reset the control system.

Using a brush to clean a filter cartridge could cause damage to the cartridge.